Hewlett Packard Enterprise Company Service Parts Management Process and System Engineer in Sofia, Bulgaria

Service Parts Management Process and System EngineerPrimary LocationSofia, Sofia-Capital, Bulgaria

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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.




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What you need to know about the jobJob ID1023745Date posted6/14/2018Primary LocationSofia, Sofia-Capital, BulgariaJob CategorySupply Chain and OperationsScheduleFull timeShiftNo shift premium (Bulgaria)

At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner, Innovate, Act. These values combine to help us create important work all over the world to advance how people live and work. Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate and accelerate our customers’ outcomes from their digital transformation.

Global Shared Delivery Supply Chain (GSD SC) organization is in charge of delivering spare parts for support and direct business world-wide. HPE Global Shared Delivery is relying on those to support our customers and our channel partners.

Making sure that we deliver the right part at the right place, at the right time, at the right cost, and with the right quality is our mission. Meeting HPE contractual commitments (warranty or service contract) or direct customer expectations is our day to day business.

The Service Parts Management Process and System Engineer is responsible for providing processes and capabilities required for planning operational excellence, supporting the Global Planning teams and driving innovation. He/she defines business requirements and change requests with key stakeholders, checks and tests new processes and/or IT capabilities compliance against business specifications. He/she is responsible about the SPM planning Data Quality (in and out), monitoring and controlling, working on gaps and driving corrective action plans.

Job specifics/responsibilities:

Process design, SPM support & innovation

  • Analyze new business requirements and/or processes issues statements, create Production Change Requests and Application Lifecycle Management cases (systems issues), with the help and inputs of the Subject Matter Experts or other stakeholders.

  • Lead testing, validation and implementation of the solutions. Document any change to current process and workflow, train end users.

  • For new business requirements, participate to Business Requirement Documents creation, provide data and capabilities knowledge to support the design of the end state solutions

  • Drive/support new system capabilities development process. Engage in all project phases, lead testing (User Acceptance Tests), create test scenarios when required, and validate results.

  • Support the rest of the organization by sharing system, processes and capabilities knowledge. Share best practices and be a driver for innovation.

Data Quality Lead

  • Ensure quality of data loaded in our systems. Design and implement sanity checks tools. Identify deviations and gaps

  • Design and implement meaningful ways to check on the proper synchronization between our different systems for critical planning data. Identify deviations and gaps

  • Work with SMEs, HPE IT and DXC to close any gap.

  • Lead testing, validation and implementation of the solutions. Document any change to current process and workflow, train end users.


  • 5+ years’ experience in materials planning or Supply Chain operations

  • Excellent analytical thinking, technical analysis, and data manipulation skills.

  • Strong communication skills, including negotiation and influence skills.

  • Leadership, coordination and Project management skills, including leading large, cross-functional initiatives that impact the organization.

  • Ability to refine and structure processes, implement and leads changes

  • Lean Six Sigma knowledge is an advantage

  • Strong MS office skills (Excel, Visio, Power Point skills)

  • Microsoft Project or similar Project Management tool

  • Knowledge in the tools used in the end-to-end delivery process (SAP, OPT, Easitool, etc.)

We offer a challenging role including:

  • Continuous technical training and certification opportunities

  • Great opportunity for professional development in the IT field

  • Flexible working time

  • Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout CEEMA

  • Competitive remuneration package

  • Medical insurance

  • 4 days additional paid leave (total: 24 days)

  • Food vouchers

  • Opportunity to use free HPE parking

  • Life insurance

  • Sportscards

  • HPE badge program including various discounts for products and services

  • Work-life balance program including free legal, financial and psychological consultation

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply — we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please submit your application in English. Only shortlisted candidates will be contacted.