Associated Bank Operations Technician II - Commercial Line Ops - Warehouse Lending in Green Bay, Wisconsin

Equal Opportunity Employer

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.

JOB SUMMARY

Under general supervision, resolves moderately complex operational or customer issues by determining and taking appropriate action. Performs high volume, time sensitive tasks requiring intermediate research and problem solving skills.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.

KEY RESULT AREAS

Customer Service/Research

Account Reconcilement

Account Maintenance

Accuracy

Multi-tasking

Security

JOB ACCOUNTABILITIES

  1. Originating source documents/data adhering to a range of regulations and choosing from a variety of options.

  2. Processing payments, tickets, online entries, documents or items requiring a high degree of accuracy and control.

  3. Resolving balancing discrepancies.

  4. Researching and resolving moderately complex problems using various resources.

  5. Reviewing and processing unique rejects or exceptions.

  6. Performing a variety of document-processing activities related to daily transactions.

  7. Maintain and follow special handling procedures to ensure customer satisfaction.

JOB SPECIFICATIONS

Minimum Education

High School Diploma or equivalent experience

Preferred Education

High School Diploma or equivalent experience

Minimum Experience

1-2 years office experience

Preferred Experience

2 years banking office/operations experience

Other Duties and Responsibilities

Performs other duties as assigned.

Job Requirements

Adherence to Company policy and procedures is required.

Perform duties in accordance with the Vision & Values of Associated Banc-Corp.

Regular attendance is required.

Basic math and reading skills, and attention to detail.

Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, typewriter, computers etc.).

Represent the organization in a professional and positive manner.

Job: *Operations

Title: Operations Technician II - Commercial Line Ops - Warehouse Lending

Location: Wisconsin-Green Bay

Requisition ID: 1810847