Kforce Field Service Tech I in East Windsor, Connecticut

Kforce has a client in search of a Field Service Tech I in East Windsor, Connecticut (CT). Essential Job Functions:

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals

  • Documents, maintains, upgrades or replaces hardware and software systems

  • Supports and maintains user account information including rights, security and systems groups

  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed

  • Determines and recommends which products or services best fit the customers' needs

  • Relies on experience and judgment to plan and accomplish goals

  • Performs a variety of complicated tasks

  • Works under general supervision

  • A certain degree of creativity and latitude is required

  • Responsible for maintaining manufacturing systems, PCs and terminal server networks

  • Set up and maintain new and existing PCs

  • Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments

  • Create, edit, and maintain documentation for data collection reporting

  • Interface with data warehouse to pull reports for stored product data

  • Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis

  • Analyze data, recommend and drive process improvements

  • Perform system related duties

  • Personal Computer database generation, maintenance, analysis of multiple systems and processes

  • Responsible for maintaining inventory for PC spare parts (Ordering, Tracking, Procurement, etc.)

  • Must interface with corporate end users as well as engineering and management staff

Team Work:

  • Works flexibly & actively to meet business priorities

  • Seek & offers willingness to help/train whenever possible

  • Seeks opportunities to grow skills and learn new tasks

  • Must be able to work in a team environment

  • 2-year degree in IT related field or equivalent experience in IT

  • Experienced with enterprise ticketing system for managing trouble tickets and queue operations

  • Prior experience in operating/maintaining PCs, laptops, and peripherals

  • Experienced with warranty repair on OEM equipment and able to demonstrate process familiarity

  • Knowledge and experience using process improvement tools

  • Understand SLA driven performance requirements within vendor/client operations

  • Microsoft Office suite experience (e.g. Excel)

  • Proficient in PC skills

  • Strong analytical skills

  • Ability to handle multiple projects simultaneously

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours