First Data Assoc Client Service Advisor in Colombia_State Level, Colombia
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data is a leading provider of payment solutions for financial institutions and merchants worldwide. With more than eight billion transactions annually and more than 70 million card accounts on file outside the U.S., First Data powers the payments value chain across the globe. We are proud of our extensive customer relationships supporting clients around the world in 118 countries, and we have offices in 36 countries across six continents.
Position Description Overview
Relationship Excecutive. In charge of the business and operational relationship with the different stakeholders from the client side and internal teams.
- Assures client satisfaction by maintaining overall operational relationship for clients. Builds strong partnerships with the relationship manager. Identifies, analyzes, researches, and resolves inquiries on operational aspects of the business. Acts as consultant to help achieve optimum sales, new account productivity, profit, and goals. Provides ongoing relationship development through documented proactive verbal and written contact within the various levels of the clients organization, proactive efforts, including outbound calls to client in order to increase revenue retention and client satisfaction. Ensures complete and prompt resolution for moderate to complex operational inquiries from clients directly and other areas within First Data. May analyze and monitor the Client’s processing environment to identify and implement solutions that create operational efficiency and/or cost savings. Provides Client education and training as required. Performs special projects and other duties as assigned.
Scope of Job
Works with accounts with small to moderately complex product platforms/ environments. Works on simple to moderately complex tasks and issues. Position requires some evaluation, originality or ingenuity.
Performs duties under limited supervision. Resolves and escalates most serious issues to more senior management.
- 2 year degree or equivalent work experience. Minimum of 2 years of progressively responsible industry experience in a customer facing role. Good organizational, planning and problem solving skills, and excellent communication and interpersonal skills. Detail-oriented, team player with good planning and problem solving skills whom is willing to go the extra mile. Self-motivated and able to work independently with minimal supervision towards the achievement of personal and team goals. Analytical skills, understanding industry metrics and trends. Effectively interact and communicate with varying internal departments. Knowledge of First Data’s products, platforms, systems, and operational areas a plus.
- Relationship Management
- Cust Sppt Polics,Stnd & Procs
- Customer Interaction
- Problem Mgmt Process
- Account Management
- Knowledge of Product Line
First Data is an Equal Opportunity Employer
Job: *Client Service Advisor
Title: Assoc Client Service Advisor
Location: Colombia-Colombia_State Level-Bogota-Vendor-Med Carrera 43ª # 5ª
Requisition ID: 2288990